Get in touch
01225 800 123
Frequently Asked Questions
Find out more about Gradwell Phone Services. Browse the frequently asked questions.
Hosted Unified Comms
Now available
Download Product Sheet
51% of organisations believe that unified communications capabilities will be standard in 2012.
Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.
It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.
Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile, with the added bonus of inclusive calls.
| Cost | £25.00 per user per month (excluding VAT) |
| Initial setup | FREE |
| Other information | FREE Premier Broadband for 10 or more users |
Key Benefits
- Easy and intuitive to use user-friendly interface
- Always be contactable on three devices with one single number
- Presence see if colleagues are on a call, away from their desk, on leave, in a meeting, travelling
- Mid call services PBX features on mobile devices such as call record, ad-hoc conferencing and call transfer
- Customise call rules Chose how calls are handling based on criteria such as call type, time of day or week, presence status
- Unified messaging call, IM or SMS from compatible mobile device or SoftPhone on Windows computer or web browser
- From your mobile, you can be included in call queues and call distribution plans, allowing you to seamlessly take calls on main switchboard phone numbers whilst out and about
- Unified voicemail inbox, so that voicemails for your mobile, desk phone and PC softphone are presented in a single mailbox
- Install over the air (OTA) on mobile device no cables or connection needed to download client
- Microsoft Outlook contact integration
- Snom 300, 320, 360 and 370 integration
- Least cost routing Gradwell Hosted Unified Comms chooses the cheapest way to make calls
- Present number based on location call locally with local number, call nationally with national number
- Free Premier Broadband for 10 or more users
- Free VoIP-to-VoIP calls
Add-ons
- Attendant console: View active calls throughout your entire business (£8.00 per user per month)
- Conferencing: Save money on meetings by creating conference calls (£2.00 per user per month)
